Pre-publish notice (outline)
Send 2–5 days before publishing.
- Subject: Report publishing timeline
- What parents can expect (what’s included)
- When it will be available (date/time window)
- Support contact for questions
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Parent comms outline
Message outlines to keep parent communication clear during term transitions.
4 min read
Publish confirmation (outline)
Send once publishing is complete.
- Subject: Reports are now available
- Short confirmation and what to do next
- Support contact and office hours (optional)
Issue handling (outline)
If there are delays or exceptions, communicate calmly and clearly.
- What changed and why (keep it short)
- New timeline
- What parents should do (usually: wait / contact support)
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